Betting Rules

These rules apply to bets placed through the 500 Casino website or any other betting service made available by 500 Casino. By opening an account, accessing a betting product or placing a bet, you confirm that you have read and understood the rules that apply to that activity. If a specific market, event, game or promotion has additional rules, those rules will apply together with these general conditions.

You are responsible for checking all information shown before confirming a bet. This may include the event or game, market, selection, odds, stake, potential return, applicable conditions and any closing time. Information displayed on a website may be updated from time to time, and the information available at the time a bet is accepted will generally be used to determine the terms of that bet.

Betting is only available to people who are legally permitted to use the relevant service in their location. You must comply with all applicable Australian laws and any other laws that apply to you. 500 Casino may restrict access to a product or service where required by law, regulation, technical limitations or internal procedures.

Meaning of common terms

• A bet is an instruction to place a wager on a specified event, outcome, market or game.
• A selection is the outcome or option chosen by a player.
• Odds are the price displayed for a selection and are used to calculate a potential return where applicable.
• A market is a particular betting option connected with an event, competition, match or game.
• A void bet is a bet that is cancelled and treated as not having been accepted for settlement purposes.
• A settled bet is a bet for which an outcome has been determined and the relevant account adjustment has been made.
• The result is the official or otherwise authorised outcome used to settle a market or game.

If wording in a market or product rule is unclear, the specific rule for that market or product should be read first. Where a matter is not covered by a specific rule, these general Betting Rules and the applicable Terms and Conditions will apply.

Odds may change before a bet is accepted. The odds displayed at the point of acceptance will normally determine the calculation for that bet, unless the applicable market rules state otherwise. If a display, pricing or system error occurs, the affected bet may be reviewed and corrected or voided in accordance with these rules, the relevant product rules and applicable law.

Changes to events and markets

Events can change after a bet is placed. A change may include a different starting time, venue, format, competitor, participant, number of periods, scoring method or other material condition. The effect of a change depends on the type of market and the specific rules shown for that market. Some bets may remain valid, while others may be cancelled and treated as void.

If an event is abandoned, postponed, interrupted, cancelled or not completed, settlement will be determined under the relevant market rules. A market may still be settled if its outcome has already been determined or if the applicable rules allow settlement based on the information available. If no specific rule applies, a reasonable outcome may be applied in accordance with the general conditions and applicable requirements.

Results and settlement

Markets are settled using an official result or another result source identified in the relevant rules. A result may be based on the final score, published classification, official decision, verified game outcome or other stated settlement information. Later amendments, appeals or changes to a result may not alter a settled bet unless the applicable rules or law require a review.

For sports and competition betting, settlement may take account of the official result at the end of the relevant event or the result specified by the market. For live betting, the position at the time of acceptance, including any relevant score or game state, may be used where the market rules require it. If the information used to offer a live market was materially incorrect, the affected bet may be reviewed.

For casino, games or other non-sport products, the product rules will explain how outcomes are generated, recorded and settled. Where a game is interrupted, disconnected or affected by a technical issue, the result may be determined from the recorded game data, or the transaction may be reviewed in line with the relevant rules.

Voids and refunds

If a bet is declared void, it is generally removed from settlement and the stake is returned or credited in accordance with the applicable rules. A void selection in a multiple bet may be removed while the remaining selections continue, unless the market rules provide a different treatment. A bet may also be void where it was accepted in error, affected by a material technical problem or placed on a market that should not have been available.

Any refund, adjustment or correction will be recorded in the account history where possible. You should review your account records and raise any concern through the support process made available on the website as soon as reasonably possible.