Responsible Gaming

At 500 Casino, we believe gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. Responsible gaming means understanding the risks, setting personal boundaries and making informed decisions before you play. This page provides practical guidance for players in Australia, including ways to manage your gambling, recognise potential concerns and take a break when needed.

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Our responsible gaming approach

Gambling involves risk, and every wager can result in a loss. No game, strategy or system can guarantee a win. Outcomes are determined by the relevant game rules, and previous results do not predict future results. You should only gamble with money you can afford to lose, after your essential living costs and other financial commitments have been covered.

In this article

500 Casino provides information intended to help players make informed choices. Responsible gaming is a shared responsibility: we provide safer gambling information and available account controls, while you remain responsible for deciding whether, when and how much to play. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stopping is the safest choice.

You must meet the applicable legal age and other eligibility requirements before using an online gambling service. Do not allow another person to use your account, and do not play on behalf of someone else. Keep your account information private and use the support options provided through the website if you believe another person has accessed your account.

Treat gambling as entertainment rather than a source of income.
Decide your spending and time limits before you begin.
Never chase losses or increase bets to recover money.
Do not gamble when upset, tired, under the influence of alcohol or drugs, or under financial pressure.
Take regular breaks and stop when your planned session ends.
Ask for help early if gambling is becoming difficult to control.
Never borrow money or use funds intended for essential expenses to gamble.

Plan before you play

A simple plan can make it easier to stay in control. Before opening a game, decide how much money and time you are comfortable using. Consider your normal income, household expenses, debts and other commitments. Your gambling budget should come only from spare funds and should never include rent, mortgage payments, bills, savings, emergency money or funds needed by family members.

Set a money limit

Choose a maximum amount for a session, day, week or other period that suits your circumstances. Once you reach that amount, stop playing. Do not deposit more simply because you have lost, and do not borrow money, use credit intended for essentials or sell possessions to fund gambling. A win should not be treated as permission to continue beyond the limit you originally set.

Set a time limit

Choose when you will start and finish. Use an alarm, calendar reminder or another practical method to keep track of time. Online play can make time pass quickly, particularly when games are available around the clock. Stand up, move away from the screen and take breaks. If you regularly play for longer than intended, consider using an account break or self-exclusion option.

Keep a clear record

Review your deposits, wagers and withdrawals regularly. Looking at your activity can help you understand how much time and money gambling is using. Do not judge your results by a single session. Consider the overall cost over time, including losses from previous sessions and any money you may have won and later returned to play.

Set a gambling budget that does not affect essential expenses.
Choose a session length before you start.
Use available deposit, spending, wager or loss controls where suitable.
Stop when your limit is reached, regardless of whether you are winning or losing.
Review your account activity and change your plan if gambling is taking more time or money than expected.

Safer gambling tools and account breaks

Depending on the service, your location and applicable requirements, account tools may be available to help you manage your play. These can include deposit or spending limits, session reminders, activity information, temporary breaks and self-exclusion. Read the terms of each tool carefully before confirming it, because a limit or break may apply for a particular period and may not be immediately reversible.

Temporary breaks

A temporary break prevents or discourages play for a chosen period. It can be useful if you want time away from gambling, have noticed a change in your habits or want to reassess your spending. During a break, do not try to open another account or use another person’s account. Consider removing gambling applications, turning off promotional notifications and avoiding gambling-related content while you take time away.

Self-exclusion

Self-exclusion is a stronger step for people who want to stop gambling for a specified period or indefinitely. If you choose self-exclusion, follow the available instructions carefully and provide any information needed to apply the restriction. Do not attempt to bypass it by creating another account, using a different device or asking someone else to place bets for you.

When a stronger step is needed

If setting limits does not work, or if you feel unable to stop, choose a longer break or self-exclusion rather than relying on willpower alone. You can also ask a trusted person to support you with budgeting, account access and decisions about gambling. A counsellor or gambling support service can help you create a practical plan without judgement.

If you want to use a safer gambling tool or need help understanding an available account restriction, use the support options provided through the website. Requests may be subject to identity and account checks, as well as requirements that apply in your location.

Recognising signs of gambling harm

Gambling can become harmful gradually. You may not notice the change at first, and it is possible to experience problems even if you sometimes win. Consider whether any of the following statements apply to you or someone close to you:

You gamble for longer or spend more than you planned.
You chase losses by returning quickly or placing larger wagers.
You feel restless, irritable or anxious when you cannot gamble.
You hide or minimise your gambling, deposits, losses or time spent playing.
You borrow money, use credit or sell belongings to continue gambling.
You miss work, study, family events or other responsibilities because of gambling.
You argue with family or friends about gambling or its financial effects.
You gamble to escape stress, loneliness, sadness, anger or other difficult feelings.
You have tried to stop or cut down but have not been able to do so.
You think about gambling frequently, including while working or spending time with others.
You feel guilt, shame or hopelessness after gambling but continue to play.
Your gambling affects bills, savings, debt repayments or household security.

If one or more of these signs are familiar, take them seriously. Stop gambling, use an available break or self-exclusion option and speak with a qualified support service. You do not need to wait for a crisis or reach a particular level of loss before asking for help. Early support can make it easier to regain control.

Support someone else

If you are worried about another person, choose a calm time to talk and focus on specific behaviour rather than blame. Explain what you have noticed, listen to their concerns and encourage them to seek professional advice. Avoid lending money to cover gambling losses or helping them bypass account restrictions. If there is an immediate risk to someone’s safety, contact emergency services or an appropriate crisis support service in your area.

Getting help in Australia

Professional support is available for people affected by gambling, including partners, family members and friends. Australian gambling support services can provide confidential information, counselling, financial guidance and practical help with changing gambling habits. Support may be available online, by telephone or in person, depending on your location and the service you choose.

You can speak with your doctor, a qualified counsellor, a financial counsellor or a recognised gambling support organisation. You may also wish to talk with someone you trust, such as a family member or friend, and ask them to help you set boundaries around money, devices and access to gambling. You are entitled to seek support even if you are not sure whether your gambling is a problem.

Useful steps to take now

Stop gambling and do not make another deposit while you decide what to do next.
Use the available account break or self-exclusion process.
Remove saved payment details and reduce access to gambling funds where practical.
Tell a trusted person what is happening and ask for specific support.
Review bills, debts and essential expenses before making any financial decision.
Contact a qualified gambling or financial support service in Australia.
Seek urgent assistance if gambling has contributed to thoughts of self-harm, violence, homelessness or another immediate danger.

Protecting younger people

Online gambling services are intended only for people who meet the applicable legal age requirements. Parents, carers and account holders should take practical steps to prevent younger people from accessing gambling websites or devices. Keep login details private, use appropriate device controls and do not leave an active account available for another person to use.

500 Casino does not encourage anyone to gamble beyond their means. If you have questions about responsible gaming information or account controls, use the support channels made available on this website. We cannot provide financial, medical or legal advice, so seek independent professional assistance when you need advice about your circumstances.

Responsible gaming starts with an honest assessment of your choices. Set a clear budget, monitor your play, take breaks and stop when gambling is no longer enjoyable or manageable. Asking for help is a positive step, and support is available.