Privacy Policy

An online casino site may handle different types of information during the player relationship. The information collected and the way it is used will depend on the account, transaction, support request or website activity involved.

Account and identification details

• Name, date of birth, contact details, login details and other information used to create and manage an account.
• Information needed to confirm identity, eligibility and account ownership.
• Verification documents or information extracted from those documents, where verification is required.
• Information about account preferences, responsible gambling settings and other choices made while using the services.
• Records of communications with customer support, including questions, complaints and information provided to help resolve an issue.

Payment and transaction information

• Payment method details and information needed to process deposits, withdrawals or other account transactions.
• Transaction history, account activity, amounts and related records.
• Information used to investigate payment issues, unusual activity, chargebacks, attempted fraud or other transaction risks.
• Details needed to reconcile transactions, provide account support and maintain accurate financial records.

Device, technical and usage information

• Internet Protocol address, browser type, operating system, device details, language settings and general location information inferred from technical data.
• Website activity, pages viewed, links used, access times, session information and error reports.
• Cookie identifiers and similar technologies that help the website remember preferences, support account functions and understand how the website is used.
• Information about the reliability, security and performance of the device or connection used to access the website.

This information may be used to open and operate accounts, provide requested services, process transactions, respond to support enquiries and maintain accurate records. It may also be used to confirm identity, conduct verification and anti-fraud checks, detect suspicious or unauthorised activity, protect the website and players, and investigate breaches of applicable terms.

Information may also be used to meet legal and regulatory obligations, respond to lawful requests, resolve disputes, enforce applicable terms, maintain business records, improve website performance and understand general player preferences. Where marketing communications are sent, information may be used to manage those communications in line with the choices available to you.

The reasons for handling personal information may include providing a service you have requested, taking steps connected with your account, protecting the security of the website, preventing fraud and misuse, complying with legal obligations, or pursuing another legitimate operational purpose. Where consent is used for a particular activity, you may generally withdraw that consent as described below.

Where information is requested for verification, payment processing, security or a legal requirement, not providing it may mean that an account or particular service cannot be opened, maintained or completed. The website should not request more information than is reasonably needed for the relevant purpose.

Depending on applicable privacy requirements and the circumstances of your request, you may have rights in relation to personal information held about you. These rights are not always absolute, and an appropriate request may need to be checked before it can be completed.

• Access: ask for information about the personal data held about you and, where appropriate, a copy of that data.
• Correction: ask for inaccurate, incomplete or outdated information to be corrected or updated.
• Deletion: ask for personal data to be deleted where there is no continuing lawful or necessary reason to keep it.
• Marketing consent: withdraw consent to direct marketing or ask for marketing communications to stop. This does not affect the lawfulness of marketing sent before consent was withdrawn.
• Information about handling: ask questions about how your information is collected, used, shared or retained.

Making a data request

To exercise your data rights, or to make a privacy enquiry, contact support@500casino.wtf. You can use this address to request access to your data, correction of inaccurate information, deletion of eligible data, or withdrawal of consent to marketing. Please explain your request clearly and include enough information to help identify the relevant account or records.

For security, additional information may be requested to confirm that the request relates to you. This verification information will be used for that purpose and handled with care. You should not include unnecessary sensitive information in your first message. If a request is made by another person on your behalf, evidence of authority may be required.

A request will be considered within a reasonable time and handled in accordance with applicable requirements. There may be circumstances where access, correction or deletion cannot be completed in full, such as where information must be retained for legal, security, fraud prevention, dispute resolution or record-keeping purposes. If a request cannot be fully actioned, an explanation may be provided where appropriate.

You can usually opt out of marketing by using an unsubscribe or preference control included in the relevant message, where available, or by contacting support@500casino.wtf. Service messages relating to an account, transactions, security, verification or important changes may still be sent because they are not promotional communications.

Closing an account does not necessarily result in the immediate removal of every record. Information may continue to be held where it is required by law, needed to prevent fraud or misuse, necessary to resolve a dispute, or required for another legitimate and documented purpose. Access to a closed account may be restricted while a request is being reviewed.

This policy may be updated from time to time to reflect changes to the website, services, information practices or applicable requirements. The current version will apply from the time it is made available on the website. Players should review this page periodically for updates.